Things don't always go according to plan……. but 99.999% of the time, they do.

Complaints

Every now and then, something doesn't go quite according to plan.  If at anytime you have cause for complaint, please use our Complaints Procedure.

Complaint Procedure

What To Do Next

As a charity we have adopted the Charity Commission’s Policy with regards to complaints.

  • If you have a complaint about the charity, our services, or an individual involved in the charity you can:

Deptherapy & Deptherapy Education will not accept complaints via social media nor will we comment on such complaints.

You can read and/ or obtain a copy of our complaints policy HERE

We will take your concern or complaint with the charity very seriously and will make sure that we deal with it fairly, efficiently and effectively.